SEEMS MAGIC,
IT'S TECHNOLOGY

SCHAMAN reinvents management of technical claims from your fixed and mobile telecom customers. Our focus towards self-diagnosis and self-resolution, allows you to increase your service quality and cost efficiency.

Shall we tell you how?

PAY AS YOU SAVE

Our fully managed SaaS offering, reduces risk and investment required to undertake a customer care transformation project.

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SCHAMAN
ONECLICK

Fast, intuitive, questionnaire free and friendly diagnostic. For all fixed and mobile services. With direct resolution capabilities.

The self-diagnostic that works.
SCHAMAN expert system through its four diagnostic modes, offers a comprehensive and convergent solution for all your services in all conditions. In addition to diagnostic capabilities, our applications include powerful tools for self-management and optimization of main customer interaction elements, such as home WiFi, device settings.
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SCHAMAN
CALL CENTER

Resolves a high degree of technical claims at first level call center, without the need of specialized agents, in reduced handling time and ensuring consistent quality.

Seems magic, it’s technology
SCHAMAN CALL CENTER offers a fully automated process for remote diagnosis and problem resolution. Con autoProvides auto-discovery of customer services and automatic identification of diagnosis tests to be executed. Real-time access to available information and data correlation. Automatic troubleshooting proposal on problems identified. With direct access to the execution thereof.

All your knowledge centralized in a diagnostic expert system specially designed to easily and incrementally increase its diagnostic capacity. Without traditional checklist and workflows complex to maintain. And with a powerful real time reporting engine to analyze your diagnosis information in real time.
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KEYS TO SUCCESS

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CONVERGENT

Convergent diagnosis for all your mobile and fixed services (including broadband, television and telephone) as well as customer devices.
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MULTICHANNEL

Single platform to optimize the use of your diagnosis and resolution information , in all your channels.
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SHELF CONFIGURATION

With SCHAMAN, you can self-configure online hundreds of diagnosis causes together with recommended troubleshooting actions, which are automatically applied to all channels without the need for updates.
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SIMPLICITY

The new configuration method enables simple and gradual increase of diagnostic capacity. Forget maintaining unmanageable workflows and checklists.
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CUSTOMIZATION

SCHAMAN ONECLICK features area available both as standalone applications or be integrated within existing applications by customizing the required graphical aspects.
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REUSE

SCHAMANN reuses and complements existing BSS / OSS, to offer advanced diagnostic experience and multichannel resolution, adding value to current investments.
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OUT OF THE BOX

SCHAMAN includes more than 150 predefined types of diagnoses, supporting xDSL, FTTH, Cable, Wimax and mobile networks.
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ONLINE

Schamann collects, processes and correlates the information in real time to provide fast and accurate diagnosis, adjusted to real conditions experienced by the customer
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BENEFITS
OF MAGIC

SCHAMAN enables an extraordinary efficient Customer Care scenario, with measurable results
<5´


Average handling time
reduction (AHT)
>18%


Reduced number of calls
to Contact Center
>85%


Improved
remote resolution
<20%


Enhanced discrimination between
customer and network failures.
<60%


Reduce training needs Call Center agents.
SUCCESS
CASES

We have in common with our customers the passion for operational excellence and sustainable improvement.
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Proactive customer support and shelf-care are key ir our customer service strategy, SCHAMAN is making it possible
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SCHAMAN has enabled us to achieve significant reductions in AHT in our Call Center
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With more than 3,500 self-diagnoses a day this new channel is becoming a reality
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Customers love it, something as simple as setting up your WiFi from our app with a click
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SEEMS MAGIC,
IT’S TECHNOLOGY
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REQUEST A DEMO
Leave us your contact details and we will contact you
to show you how SCHAMAN reinvents the way
to take care of customers.



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